Hi there,
We're really sorry to hear that your Mr. X Resident Evil duck arrived without the hat as shown in the product images. That’s definitely not the experience we want our customers to have, and we completely understand your disappointment.
This isn’t something we were previously aware of, and it sounds like a fault with your specific item. Our customer service team would love the chance to make this right for you. We kindly ask that you email us at help@tubbz.com so we can investigate further and arrange a suitable resolution.
We really appreciate your support and hope we can turn this around for you.