These are made with great attention to detail, and looks amazing anywhere I put it! I appreciate the quick delivery as well. Great job staff at TUBBZ! 🦆
So while my order was delayed a little, within 24 hours of me posting my previous 3 star review, someone from the team responded, and my order was sent out shortly after, and is now set for delivery today. I appreciate their swift response, and even though the initial estimate for shipping was incorrect, they made it right. Kudos to Tubbz customer support team.
Hi Andrew,
Thank you so much for your honest feedback, and first of all, I’m really sorry for the delay and for the lack of communication you've experienced. That’s not the level of service we aim to provide.
Your order was part of a pre-order batch that, unfortunately, got delayed and flagged in our system. It has now been escalated through our internal audit team, and we’ve pushed it through for immediate processing. You should receive your tracking information within the next few hours as it’s now moving through dispatch.
We absolutely understand the frustration when expectations aren't met — especially when you've already paid and are waiting without clear updates. Your patience is truly appreciated, and we’re committed to making this right for you.
Once your order is on its way, we’d love for you to reconsider your review — but most importantly, thank you for giving us the opportunity to address this.
If you have any other questions or concerns, feel free to reach out directly — we’re here to help.
I have purchased many items from international companies and never paid as much as I did with tubbz for shipping. The packaging was poor and the tracking was just as bad. When I contacted customer service the responses felt like they really don't care. Basic customer service requires that you take responsibility and address the customer's concerns. The responses I received were just excuses. At no time did they ask for more information or even express concern. I guess I learned a valuable lesson and will never purchase from tubbz again.
Hi there,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with us didn’t meet your expectations, and we understand how frustrating this must have been for you.
We can confirm that your order was shipped via USPS and, according to our tracking records, was delivered to your local post office, where it was collected. If there were any issues with the delivery experience, we’re happy to liaise further with the postal service on your behalf.
We also want to clarify that no concerns regarding the packaging were raised in your communications with our team—but we’re always open to feedback and want to ensure every aspect of our service, including packaging quality, meets the expectations of our customers.
Regarding your interaction with our customer service team: we understand you were expecting your package to be delivered on a specific day and reached out for clarification. Our team provided the full tracking details to help explain the delivery status. We did not receive any further questions or concerns at that time, but we’re always here to assist should you need more help. We’re sorry if our response came across as uncaring—that was certainly not our intention. We aim to provide clear and helpful updates, and we welcome the chance to support you further if something still doesn’t feel right.
Please know we’re here if you’d like to continue the conversation. You can reach us at help@tubbz.com, and we’d be happy to listen, take full responsibility where appropriate, and work towards a resolution.
Thank you again for your feedback—it helps us get better.
Once again my order has arrived in perfect condition and they look amazing. I cannot understand how they can sell them for less than their poor quality competitors. I already have my next order lined up.
Completely pointless.
Will only appeal to the same people who waste money on funkopops and never get them out of the box.
If you actually want to use them in a bath their too top heavy and the heads cause them to sink of topple over.
Wasted £15 for another piece of jumk on the shelf.
Hi Callum
Thank you for sharing your feedback – we're sorry to hear that your experience didn’t meet expectations.
At TUBBZ, we proudly design our ducks as collectibles, celebrating pop culture in a fun and unique way. While their rubber duck appearance is part of the charm, they aren’t intended for use as bath toys, which is why we don’t advertise them as floating. Our focus is on creating detailed, high-quality figures that appeal to fans and collectors alike – whether they’re kept pristine in-box or proudly displayed out on a shelf.
We genuinely value all perspectives and are sorry to hear that this purchase didn’t hit the mark for you. If you have any further concerns or would like to speak to our customer service team directly, please feel free to reach out – we’re always happy to help.
Purchased an XL tubbz planning to keep it boxed and display it only to have received it damaged. Thankfully after reaching out to the tubbz team they were able to assist in getting a replacement and have it shipped in under 48 hours. This is a company that not only takes pride in their product, but ensure customer satisfaction. Highly recommended.
Hi Jordan
Thank you for your feedback, and we're truly sorry to hear that your item arrived in less than perfect condition. We understand how disappointing this must have been, especially for collectors who value pristine packaging.
We’d like to clarify that our customer service team arranged a replacement for you yesterday to make this right, and it’s already on its way to you. We’re committed to ensuring our collectors receive their items in the condition they expect, and we always strive to resolve issues promptly and fairly.
If you’re satisfied with the resolution, we’d really appreciate it if you could kindly update or remove your review to reflect the outcome. Your feedback is important to us and helps us continually improve.
Best regards,
The TUBBZ Customer Service Team
Super fun present for my better half who adores the movie, now we have them both in our tub ✌️🔥
These are cool little duckies. It's an interesting idea that works.
You should ad napoleon dynamite because it is popular and some characters like Pedro,napoleon and Kip would make good ducks
Item arrived ahead of time, and communication re tracking my parcel was easy
It is so enjoyable to shop your store and purchase the mini's for jeeps. Thank you for making it so easy to do.
Everything was fine and good. Just more info on keeping my package tracking would be appreciated. Thanks.
The product was pretty good looking to me. Maybe some paint rubbed off the tail and was flopping around when shipped but it wasn't that much of a problem.
Great addition to the collection lots of great detail, a must buy for any stormtrooper fan or tubbz fan alike.
I bought it because it was on offer (shop spoiled) and I didn’t needed the packaging anyway but it’s arrived in perfect shape, very happy
I had been looking for TLOU clicker duck all over and nobody had one, not even ebay, at least not one in a package. When I found this site, I was ecstatic to find it. I thought it was going to be too good to be true when I did, like there was going to be some sort of catch, but nope, ordering was easy and they shipped it and packaged it very good to not allow any damage. 100% completely satisfied with the purchase and would gladly purchase from the site again. (The picture uploaded is only to show the clicker duck, the other 3 ducks were purchased on other sites, just so there’s no confusion).
I love Tubbz so much & I'm so happy to have Cayde to fill out my collection finally, detail is always amazing & they're the cutest!
Absolutely perfect, just wish the paint job was as accurate as the listing picture.
